Refund policy

Thank you for shopping at **amoslighting.shop**.

amoslighting.shop is an individually operated online seller based in Australia. We want every customer to understand the rules that apply to returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing items, and other post-purchase concerns.

This Return and Refund Policy applies to eligible products purchased directly from amoslighting.shop. By placing an order through our online store, you acknowledge that you have read and understood this policy.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

## 1. Seller Information

The online store is operated under the following information:

**Store and business name:** amoslighting.shop  
**Business type:** Individually operated online seller based in Australia  
**Primary product category:** Products offered through the online store  
**Email:** info@amoslighting.shop  
**Telephone:** +61 2 296 7885  
**Business address:** 58 SUSSEX ST, CABRAMATTA NSW 2166, AUSTRALIA  
**Return address:** 58 SUSSEX ST, CABRAMATTA NSW 2166, AUSTRALIA

## 2. Scope of This Policy

This policy applies only to eligible products purchased directly through the official amoslighting.shop online store.

It covers:

- Change-of-mind returns;
- Damaged or defective products;
- Incorrect products;
- Missing products or parts;
- Products materially different from their description;
- Return authorization;
- Return shipping costs;
- Exchanges and replacements;
- Refund approval;
- Refund processing; and
- Other eligible post-purchase issues.

Products purchased through third-party marketplaces, unauthorized retailers, resellers, social media sellers, or websites not operated by amoslighting.shop are not covered by this policy.

## 3. Thirty-Day Return Period

Customers may request a return for an eligible product within **30 days after delivery**.

The 30-day period begins on the date the shipping carrier records the applicable product as delivered. If an order is delivered in multiple shipments, the return period for each product begins on the date that product is delivered.

The return request must be submitted before the 30-day period expires. Submitting a request within 30 days does not automatically guarantee approval; the product must also satisfy the eligibility requirements in this policy.

Rights available under the Australian Consumer Law may apply beyond this voluntary 30-day period where legally required.

## 4. How to Request a Return

Before returning any product, contact us at:

**info@amoslighting.shop**

Your request should include:

- Order number;
- Full name;
- Email address used for the order;
- Product name and quantity;
- Applicable size, colour, model, or variation;
- Reason for the return;
- Clear description of the issue;
- Photographs or video where the product is damaged, defective, incorrect, incomplete, or materially different from its description; and
- Any other information reasonably required to review the request.

We normally review complete return requests within 1–3 business days. If approved, we will provide return authorization and instructions.

## 5. Return Authorization Is Required

Customers must receive return authorization and instructions before sending a product back.

Products returned without authorization may be delayed, rejected, or returned to the sender where permitted by law. Authorization does not guarantee a refund if the returned product does not match the request or fails inspection.

## 6. Standard Return Eligibility

To qualify for a standard change-of-mind return, a product should generally be:

- Unused;
- Unworn, where applicable;
- Unwashed, where applicable;
- Uninstalled, where applicable;
- Unassembled, where applicable;
- Unaltered;
- Clean and undamaged after delivery;
- Free from stains, odours, scratches, and customer-caused damage;
- Complete with all parts, components, manuals, and accessories;
- Returned with original tags or labels, where applicable; and
- Returned in its original packaging where reasonably possible.

Customers may reasonably inspect a product after delivery. Use beyond what is reasonably necessary to inspect the product may affect eligibility for a voluntary change-of-mind return.

## 7. Change-of-Mind Returns

Eligible products may be returned within 30 days if the customer changes their mind, orders the wrong item, or no longer wants the product.

For an approved change-of-mind return:

- The product must satisfy the standard return conditions;
- The customer is responsible for return shipping costs;
- Original outbound shipping charges, if any, are not refundable unless required by law; and
- The customer remains responsible for the product until it reaches the approved return address.

## 8. Damaged Products

If a product arrives damaged, contact us as soon as possible at info@amoslighting.shop.

Please retain the product, packaging, shipping label, and all included materials while we review the claim. We may request photographs showing:

- The damaged product;
- The external packaging;
- The internal protective packaging;
- The shipping label; and
- The specific damaged area.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

## 9. Defective Products

If a product does not function as reasonably expected, contact us with a detailed description and supporting photographs or video where appropriate.

We may request reasonable troubleshooting information to determine whether the issue results from a manufacturing defect, transit damage, incorrect installation, incompatible use, normal wear, or customer-caused damage.

Where a product fails to satisfy an applicable consumer guarantee, remedies will be provided as required by the Australian Consumer Law.

## 10. Incorrect Products

If you receive a product that differs from what you ordered, contact us promptly and provide photographs of the received product, packaging, product label, and shipping label.

Do not use, install, alter, or dispose of the incorrect product unless instructed to do so. If we confirm that the incorrect product was supplied by us, we will provide an appropriate remedy and cover reasonable return shipping costs where return is required.

## 11. Missing Products or Parts

If an order is missing a product, component, accessory, manual, or other included item, contact us promptly.

Before submitting a claim, check:

- All packaging materials;
- Whether the order was divided into multiple shipments;
- Tracking details for each package; and
- Whether another household member or authorised person received the item.

If we confirm an eligible missing-item claim, we may send the missing item, replace the product, issue a partial refund, or provide another appropriate remedy.

## 12. Products Not as Described

If a product is materially different from the description, specifications, images, or variation confirmed in your order, contact us with details and supporting evidence.

Minor differences caused by screen settings, lighting, photography, production tolerances, natural materials, or reasonable measurement variations may not necessarily constitute a defect or material misdescription.

## 13. Major Problems Under Australian Consumer Law

Where a product has a major problem under the Australian Consumer Law, the customer may be entitled to reject the product and choose a refund or replacement, subject to applicable law.

A major problem may include circumstances where the product:

- Would not have been purchased by a reasonable consumer who knew about the problem;
- Is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time;
- Is unsafe;
- Is significantly different from its description or sample; or
- Cannot perform a disclosed purpose that the customer relied upon.

## 14. Minor Problems and Repairs

Where a problem is minor and can be remedied within a reasonable time, we may choose to repair the product, replace it, or otherwise provide an appropriate remedy as permitted by law.

If a minor problem cannot be remedied within a reasonable time, additional rights may become available under applicable law.

## 15. Non-Returnable Products

Unless defective, damaged, incorrectly supplied, or otherwise covered by non-excludable legal rights, the following products may not qualify for a voluntary change-of-mind return:

- Personalised, customised, or made-to-order products;
- Products altered at the customer's request;
- Gift cards or store credit;
- Downloadable or digital products after access or delivery;
- Products marked final sale or non-returnable before purchase;
- Products that cannot be returned for hygiene or health reasons after being opened;
- Products damaged through misuse, neglect, improper installation, or unauthorised modification; and
- Products returned after the applicable return period.

## 16. Sale and Promotional Products

Eligible sale or promotional products may be returned under the same general conditions unless clearly identified as final sale before purchase.

A discount alone does not remove rights available under the Australian Consumer Law.

## 17. Bundles, Sets, and Multipacks

Products sold as a bundle, set, kit, or multipack should generally be returned together with all included products, parts, accessories, gifts, and packaging.

If only part of a bundle is returned, any refund may be adjusted to reflect the value of products retained, promotional pricing, or bundle discounts, where permitted by law.

## 18. Free Gifts and Promotional Items

If an order included a free gift or promotional item, it may need to be returned with the qualifying product.

If the promotional item is not returned, we may deduct its reasonable advertised value from a voluntary refund where this condition was disclosed and where permitted by law.

## 19. Product Condition Inspection

All returned products may be inspected after receipt. Inspection may verify:

- Product identity;
- Quantity and variation;
- Physical condition;
- Signs of use, wear, installation, washing, or alteration;
- Presence of original parts and accessories;
- Packaging condition;
- Claimed defect or damage; and
- Compliance with the approved return request.

Inspection is normally completed within 1–3 business days after the returned product is received.

## 20. Return Address

Approved returns must be sent to:

**58 SUSSEX ST, CABRAMATTA NSW 2166, AUSTRALIA**

Do not send a product to this address until you have contacted info@amoslighting.shop and received return authorization and instructions.

## 21. Return Packaging

Products should be securely packaged to prevent damage during return transit. Where reasonably possible, use the original product packaging and an appropriate outer shipping carton.

The return package should include or clearly identify:

- Order number;
- Customer's full name;
- Product being returned; and
- Return authorization information supplied by us.

## 22. Trackable Return Shipping

We recommend using a trackable return shipping service and retaining the receipt and tracking number until the return is completed.

For customer-paid returns, we are not responsible for a package that is lost before reaching the approved return address, except where otherwise required by law.

## 23. Change-of-Mind Return Shipping Costs

Customers are responsible for return shipping costs when returning a product because of change of mind, personal preference, an incorrectly selected option, or another reason not caused by us.

Return shipping costs are non-refundable unless required by applicable law.

## 24. Merchant-Responsibility Return Shipping

Where we confirm that a product is damaged in transit, defective, materially misdescribed, incorrect, or incomplete because of an error attributable to us, we will cover reasonable return shipping costs where return is required.

We may provide a prepaid label, arrange collection, or reimburse a reasonable approved shipping cost. Do not purchase unusually expensive return shipping without our prior approval.

## 25. No Restocking Fee

amoslighting.shop does **not charge a restocking fee** for eligible returns.

This does not mean that every cost is refundable. Depending on the reason for return, customers may remain responsible for return shipping, address correction charges, customs fees, customer-caused damage, missing accessories, or other costs that are not restocking fees.

## 26. Refund Approval

After the returned product is received and inspected, we will notify the customer whether the refund has been approved, partially approved, or declined.

If further information is required, refund review may remain pending until that information is received.

## 27. Refund Amount

An approved refund may include:

- The eligible purchase price of the returned product;
- Applicable taxes charged on the refunded product; and
- Original standard shipping charges where required by law or where the return results from an error attributable to us.

The refund may exclude or be adjusted for:

- Expedited or optional shipping upgrades;
- Change-of-mind return shipping costs;
- Customs duties or import charges not collected by us;
- Missing parts or accessories;
- Customer-caused damage;
- Unreturned bundle items or promotional gifts; and
- Other lawful deductions clearly applicable to the return.

## 28. Refund Payment Method

Approved refunds will be issued to the **original payment method** used for the order whenever technically possible.

We do not normally issue refunds to a different card, bank account, digital wallet, or person. If the original payment method is unavailable, contact us so that a lawful and secure alternative can be considered.

## 29. Seven-Day Refund Arrival Time

Once a refund is approved, the refunded amount will be processed and is expected to be credited to the original payment method **within 7 days**.

The seven-day period begins on the date we send confirmation that the refund has been approved.

Although we process approved refunds promptly, a bank, card issuer, payment provider, or financial institution may display the transaction according to its own posting procedures. If the refund is not visible after 7 days, contact us at info@amoslighting.shop and also contact the applicable payment provider.

## 30. Partial Refunds

A partial refund may apply where permitted by law if:

- Only part of an order is returned;
- A returned product is incomplete;
- Accessories or promotional items are missing;
- The product has customer-caused damage;
- The product has been used beyond reasonable inspection; or
- A lawful deduction applies.

We will explain the reason for any partial refund.

## 31. Declined Returns

A voluntary return may be declined if:

- The request is submitted after the applicable return period;
- The product is non-returnable and no statutory right applies;
- The product was damaged through misuse or neglect;
- The returned product does not match the purchased product;
- Required components are missing;
- The product was altered or installed after delivery; or
- The return does not comply with the approved instructions.

Declining a voluntary return does not affect any non-excludable rights under applicable law.

## 32. Exchanges

Customers requesting a different size, colour, model, or product should contact info@amoslighting.shop.

Exchanges depend on stock availability. We may process an exchange by receiving and inspecting the original product before sending the replacement, or by refunding the original product so the customer can place a new order.

## 33. Replacement Products

Where a replacement is approved, availability and delivery time may depend on inventory and carrier conditions.

If an identical replacement is unavailable, we may offer an equivalent product, store credit, or refund, subject to the customer's rights and agreement.

## 34. Order Cancellations

To request cancellation, contact info@amoslighting.shop as soon as possible.

Cancellation is not guaranteed. An order cannot normally be cancelled after it has been processed, transferred to a carrier, or shipped. If cancellation is no longer possible, the customer may request a return after delivery under this policy.

## 35. Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically create an approved return.

If a package is returned to us, we will review its condition and the reason for return. Any voluntary refund may be reduced by return transportation, address correction, customs, or re-delivery costs where permitted by law.

## 36. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable re-delivery or return costs. Contact us promptly if an address correction is required.

## 37. Original Shipping Charges

Free standard shipping has no cash value and does not create a refundable shipping amount.

Paid expedited or optional shipping charges are generally non-refundable for change-of-mind returns. Where a return results from a confirmed error attributable to us or where law requires otherwise, eligible original standard shipping charges will be refunded.

## 38. Customs Duties and Import Charges

Customs duties, import taxes, brokerage charges, and similar amounts paid directly to a government, carrier, or third party are generally not refundable by amoslighting.shop.

Customers seeking reimbursement of such charges should contact the authority or service provider that collected them. This does not affect rights that cannot lawfully be excluded.

## 39. Chargebacks and Payment Disputes

We encourage customers to contact info@amoslighting.shop before initiating a chargeback or payment dispute so we can review and attempt to resolve the issue.

Submitting a chargeback may delay a separate refund because the payment may become controlled by the payment provider's dispute process. We will cooperate with lawful dispute procedures and provide relevant order, delivery, and communication records.

## 40. Fraud Prevention

We may take reasonable steps to verify the identity of a customer, the original payment method, order details, delivery information, and return contents before issuing a refund.

We may decline fraudulent, altered, duplicated, or misleading claims and may report suspected unlawful activity where appropriate.

## 41. Customer Communication Responsibilities

Customers should provide accurate contact information and monitor their email, including spam or junk folders, for return instructions and status updates.

Failure to provide requested information may delay review of a return or refund.

## 42. Relationship to Other Policies

This policy should be read together with our Shipping and Delivery Policy, Privacy Policy, Terms of Service, and any product-specific conditions displayed before purchase.

If another store policy conflicts with a non-excludable right under applicable law, the applicable legal right will prevail.

## 43. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in our operations, products, payment methods, legal requirements, or customer service procedures.

The updated version will be posted with a revised “Last Updated” date. Unless otherwise required by law, the policy applicable at the time of purchase will generally govern the order.

## 44. Contact Us

For questions about a return, refund, exchange, replacement, damaged product, defective product, incorrect order, or missing item, contact us:

**Store and business name:** amoslighting.shop  
**Business type:** Individually operated online seller based in Australia  
**Email:** info@amoslighting.shop  
**Telephone:** +61 2 296 7885  
**Telephone in international format:** +6122967885  
**Business address:** 58 SUSSEX ST, CABRAMATTA NSW 2166, AUSTRALIA  
**Return address:** 58 SUSSEX ST, CABRAMATTA NSW 2166, AUSTRALIA

When contacting us about an existing order, include your order number and the email address used during checkout so that we can assist you efficiently.